Peace of Mind Package
Smart Features in Northwoods Homes:
With the Peace of Mind package, the homeowner is afforded an entire smart home solution with professional security monitoring. Components will be professionally installed by Vivint Smart Home.
All smart home packages include homeowner onboarding. Alabama Power will schedule time with homeowners and provide a personal orientation and walkthrough of their smart home when they move into their new home.Onboarding includes:
• Customer education on energy efficient technologies
• Review of Vivint smart home system
• Ensuring accounts have been created and apps downloaded
• Setting up Google Home routines
• Answer questions and troubleshoot issues
• Customer education of available resources
Alabama Power and Vivint Smart Home both have dedicated customer service teams specific to Smart Neighborhood homeowners.